As of April 7, my computer as I knew it has been dead. (which may explain my absence from blog-writing, if you haven’t noticed).
It all began the week before April 7th. My computer had been behaving strangely, every once in a while suddenly jumping to a blue screen of death and requiring me to reboot my computer. The general consensus was that my computer caught a pretty nasty virus (as diagnosed by my mom and neighbor). I had run basically every virus scan that is possible, but they just couldn’t find what was going on with my computer. Then it all became clear on April 7th.
To begin with, it was a terrible day. Earlier that day, I had taken a grammar test that was so picky I’m not sure a native speaker could have passed it. Needless to say, I was not very pleased about that. Luckily for me, in addition to that 2 hours of sheer torture, I had four other hours of class, so by the end of the day my brain was completely fried. I needed to get some money that day because I was running low, but every ATM on campus seemed to be taking some sort of day off, and none of them were working, so I was frustrated about that. On returning to my computer, I pushed the power button, expecting nothing but the same black screen with the windows logo on it. Wrong again.
Instead of booting up, my computer stayed in black screen with just a few meaningless computer code words that I couldn’t possibly figure out, other than those at the very bottom, which read “No bootable devices found.” Not good, I thought. Well, at least I was right about something. (To add to my day of catastrophes small and large, in the subsequent panic, my terracotta warrior I got in Xi’an fell and shattered on the ground. As much as I wanted to throw it away, I decided to keep it. In its shattered form, it actually looks more authentic and more like the actual Terracotta Warriors than it did while it was in one piece.)
In a sheer panic, I went to my friend’s room to beg to use her computer to call my mom on Skype to see what could possibly be the problem. Call Dell was the solution, which I did next. After talking to several different Dell agents and nervously explaining my situation over and over again, I finally found the right one. He had me run a few tests, and in the end my computer started beeping and flashing. Once again, I thought “Not good.” The Dell agent shortly thereafter diagnosed the problem: crashed hard drive. And crashed in a way that all my files are gone. He was more than willing to send me a new one, seeing as how I have a warrantee for hard drive issues with my computer. Unfortunately, I am in China.
Well, this threw a kink in the plan. The Dell guy told me I had to call the Dell office in China and arrange for THEM to send me a new hard drive. He gave me the phone number, but then told me that the office is only open until 5:30 local time, and it was now 6 o’clock. I hung up, confident that the next day all my problems would be solved. Wrong yet again.
When I got back from class the next day, I called the number he gave me, except it wasn’t a functioning number. Frustrated, I again wove my way through the several Dell agents, explaining my situation time and time again, just trying to get the correct number for Dell China. The next lady I talked to gave me two numbers, just in case one was wrong. I hung up with her, slightly less confident than before, but reassured by at least having a backup option. Well, the first one was also a non-functioning number. Luckily for me, the next number was in fact a functioning telephone number. Unfortunately, it was not for Dell China. It apparently was 1-800-JUST-GAY, a gay telephone service offering “100% pure American beef” to its male callers. Not quite Dell China.
Seeing as how the phone call solution to this problem was just not working out, I set my sights on a new method. I found what I believed to be a Dell store in China, and shockingly it was within walking distance of my campus. (My campus is in the educational area of Beijing, and just outside its south gate is Beijing’s “Silicon Valley”, Zhongguancun.) I arranged for my tutor to go with me to what I believed was the Dell store, assuming that my Chinese computer repair vocabulary wasn’t quite ready for this level of conversation. The end was in sight.
The next day, my tutor and I walked to this place. Well, it technically was a Dell store, but it was also technically not. The second I walked in, I got the stares and the “Pretty Lady, you want computer? Sony? IPod?” that I have become so used to in China. It was not quite what I expected. We wove our way through the seas of salespeople and finally found the Dell station. Well, they sold Dells but were not in the business of fixing them, especially in regards to any warrantee arrangement. They took a look nevertheless, and were convinced that (even though the entire time they were telling my tutor about how they couldn’t understand it because it was in English), that they knew what the problem was, a problem that seemingly got lost in translation. I told them that I already knew what the problem is, that I just needed a new hard drive. In response, they were willing to fix my computer’s imaginary problem for 150 RMB, then I could be on my way. Not really keen on paying for a repair that I didn’t need, especially from someone who didn’t understand what my computer was saying, I had them give me the REAL Dell China phone number. My tutor did the talking (as it was in Chinese, and like I said my vocabulary just isn’t there yet), and basically they would not give me a hard drive unless I changed my service agreement to China, a change that would take over a month. No thanks.
Dejected and clueless as to how I would get a computer back with still half the program left to go, I left the market and went to go to a dinner with my fellow Notre Dame students and our program coordinator who was in town for the day. Oddly enough, there is another ND student from St. Louis in the program (Alex), and at dinner he mentioned how the next week his parents were coming to China. A light bulb turned on in my head. My new plan: have Dell USA ship my mother the hard drive and the accompanying goods to my house, have her drop it off at his parent’s house, and have them bring it to China. A complicated process, but it was my only hope. Thankfully, Alex agreed as did his parents. A large church choir singing the Handel’s Hallelujah Chorus repeated in my head. After dinner, I went home, had Dell ship the parts to the house and hoped beyond hope that they would arrive in time. Alex’s parents left on Tuesday morning at the crack of dawn for China, and Dell promised the hard drive would make it to the house by Monday afternoon, giving my mom an approximately 15 hours window in which to drop off the goods. Luckily, the hard drive arrived and the exchange was made successfully. Unfortunately, his parents were flying into Shanghai first, and wouldn’t be in Beijing until the next week. So I spent the rest of that week wishing Shanghai was closer to Beijing, but comforted by the fact that my new computer was somewhere in China.
The next week came, and on Monday I went to pick up my new hard drive. I got home, figured out which part of my computer actually is the hard drive (a very educational lesson in computer construction), physically installed it and did a happy dance when something other than a black screen of hopelessness appeared. I watched as Windows installed itself on my computer, anxiously awaiting the day I could once again log onto Facebook on my own computer. Well, wrong once again.
Windows installed without a glitch, but when I tried to install the disks that Dell sent me for internet, video and sound drivers, I ran into a small problem. In all the rush to send me my hard drive quickly, Dell was unable to send me CD’s for my actual computer. I now have drivers for all kinds of Inspirons except my own. This being the case, my hope for being able to use my computer that night flew out the window.
Once again, I had to resort to using a friend’s computer to solve my problems (I would have done it myself, but my computer was completely unaware that it had internet capabilities). I chatted online with a Dell representative, Lisa, whose first language was clearly not English. I asked her to give me a list of the drivers I would need to install onto my computer from the website, as the disks were clearly not going to work. I think my personal favorite moment from the entire conversation was when I asked her how to download the drivers, to which she responded “If you have any questions feel free to ask”. (I really wanted to respond with “How about the question I just asked you?” but I decided against it.) She was clearly useless, so I gave up and went to bed.
The next day was the two week anniversary of my computer crashing—a very important day. I used a friend’s computer and chatted with Dell again and downloaded the drivers I needed just to run the internet onto a flash drive to install on my own computer. Laudon, my Dell representative of the day, offered to “barge on in” and download them on my computer, but since my friend really wasn’t keen on having anyone barge in on his computer to download drivers that he clearly didn’t need, we said goodbye to Laudon. I got my internet up and running after installing those drivers, and then began chatting with Allen, my new Dell friend. He pretty much hacked into my computer and did all the downloading for me, which was simultaneously terrifying and convenient. It really freaked me out to see my mouse moving without me moving it, but I can’t lie having someone who knows what they are doing downloading drivers from who knows where is kind of cool. As it was getting late and I wanted to get to bed, I had Allen give me a list of the rest of the drivers I needed to be downloaded the next day.
Wednesday I finished downloading the drivers, installed my anti-virus software and ran Windows Updates, and then I was up and running. 15 days later, I finally had a computer again.
The recovery process has been a long one. I knew I was dependent on my computer for my life, but I didn’t ever realize just how dependent. Having to re-download iTunes and scrolling through its empty library, scrolling through my My Pictures and seeing nothing, well it is really depressing. But at least I have a way to communicate again, and I certainly appreciate it much more now. Being thousands of miles away without your one means of communication is quite an experience, to be sure.
So be patient as I post events from the past few weeks…it might take a bit.